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    1. What is CIEL?

    CIEL is high-performance skincare. Our clean, thoughtful formulations use the latest scientifically proven actives sourced from around the world. Powered by Clinic Dermatech, CIEL delivers efficient and effective skincare without any harmful ingredients.

    2. Are CIEL products Vegan / Vegetarian?

    Yes. Our Products Are 100% Vegan And Vegetarian.

    3. Does CIEL test on animals?

    No, we do not test our products on animals. They are 100% cruelty free.

    4. Does CIEL use Parabens for any products?

    No. We do not use parabens for any of our products.

    5. Are CIEL products hypo-allergenic and non-comedogenic?

    Our products are formulated to be hypo-allergenic and non-comedogenic. Due to the nature of individual skin, we cannot claim or guarantee performance. Please also consult your dermatologist if you have any concerns on possible allergies or specific skin issues.

    6. What do you mean by clinically proven actives?

    All our products are formulated using potent and proven active ingredients. Clinically proven means that the actives in the products have been shown to be effective in clinical trials.

    7. What are CIEL's formulation guidelines?

    We offer high-performance skincare through ingredients that are absolutely safe and non-toxic. Although we are committed to effective and results-driven products, we never formulate with any harmful chemicals like Sulphates, Parabens, Phthalates, Ethyl/ Methyl/ Isopropyl Alcohols, Formaldehyde, Mineral Oils or Triclosan.

    8. Are CIEL products suitable for sensitive skin?

    We choose our ingredients and formulate products keeping all skin types in mind. Our products are formulated to be hypo-allergenic, non-comedogenic and suitable for sensitive skin. However, for people with sensitive skin, it is always recommended to test any new product on a small area before applying it more widely.

    1. When will my order ship?

    We process orders within 1-2 business days. Please note that orders placed on Friday will be dispatched on Monday.

    2. How can I track my order?

    Once an order has shipped, you will receive an email with tracking information in order to easily track your package. If you have not received a shipping confirmation email within a few days of placing your order, please check your “spam” folder.

    3. Is it safe to order online?

    Ordering from Cielskincare.com is safe and secure. Once you reach the payments page, you're on a secure server that uses Secure Socket Layer (SSL) advanced encryption technology. Your credit card information is encrypted when it is transmitted to us and is stored in a secure environment. SSL makes it virtually impossible for unauthorized parties to read any of the information you send us via the secure server.

    4. Can I return my order?

    All our products are non-exchangeable and non-returnable, unless damaged or defective. To replace damaged or defective items, write to us at hello@cielskincare.com within 5 days of receiving the product (after which the product is not liable for exchange). To save time, we recommend you attach your order invoice and a picture of the damaged product. CIEL does not accept returns of opened or used products.

    5. Do you ship outside India?

    We do not directly ship orders to locations outside India. In case of any particular queries please write to us at hello@cielskincare.com

    6. Besides Cielskincare.com, Where Else Can I Buy CIEL?

    Offline, CIEL can be found at all Clinic Dermatech locations. You can find your nearest Clinic Dermatech here.
    Online, CIEL is also available on Amazon.in, Flipkart.com, Nykaa.com And Purplle.com (the list is constantly being updated).

    #If you wish to sell CIEL products from your store, drop us an Email at hello@cielskincare.com
    #If you are a social media influencer and want to collaborate with us, please contact hello@cielskincare.com and include your information, how you would like to collaborate, etc.